Getting ISO 20000 Certified in Teterboro, New Jersey (NJ)
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ISO 20000 is an international standard that is specially designed for IT Service Management (ITSM). It was published by the International Organization for Standardization (ISO) in conjunction with the International Electoral Commission (ICE). A majority of member countries agreed upon the ISO 20000 to make it an international standard. Therefore, a majority of countries worldwide have agreed upon this standard.
This standard stipulates several management processes that are designed to help organizations to deliver effective IT services to both the customers and those within the business. ISO 20000 gives businesses the framework and methodology to help them manage their ITSM. It also allows you to prove that your organization follows the best industry practices. Given the requirements of this standard, it will not be hard to achieve the best practice and help you to improve your IT service delivery. Any company or industry can make use of ISO 20000 and benefit from the same.
Is ISO 20000 Important?
If you want to understand the importance of ISO 20000, you should know the relationship between the overall success of your business and IT. IT is important in helping you to realize the overall goal of your organization. It affects how you communicate and operate hence being a fundamental element of the business.
IT will help your company overcome its competitors, reach out to a large audience, and become more efficient and productive. Thus, IT will help you improve revenue, enhance your reputation, and reduce costs. Therefore, you have to make sure that you are getting the most from your IT investments. Therefore, you must plan, design, manage, and deliver IT services effectively.
Without high-quality management of IT, the IT budget will routinely exceed the budget or fail. It becomes hard to manage ongoing costs and your business can fail before it achieves any ROI. Therefore, you need high-end IT service management standards as a fundamental element of your business success. You can be sure of getting such quality by gaining the ISO 20000 standardization.
The Composition of ISO 20000
ISO 20000 consists of eight parts but the commonly used ones are two. The first one is ISO 20000-1:2011 which is a formal specification for IT service management. It deals with control processes, resolution processes, service delivery processes, transition or design of changed or new services and service the system requirements for service management.
The second one is ISO 20000-2:2012 which is basically a code of practice for IT service management. This is what guides the application of the service management systems. What this means is that it helps users to interpret the standard’s requirements. It defines the best practices for the management process and is crucial if you are preparing for an ISO 20000 audit or planning for your service improvement.
Benefits of ISO 20000
- Improves credibility and image
- Fully integrated processes
- Helps you to change quickly and become more agile
- Helps your company to become more productive
- Increases customer satisfaction
- Reduces the cost of IT
- Benchmarking and improving
- Creates a culture of continuous improvement
To get all the above benefits, it is better to outsource the process to ISO consultants. The best professionals in Teterboro, NJ are available at IQC The ISO Pros. You can always trust us with the best training and implementation of ISO 20000.
IQC The ISO Pros can help you implement, train on, consult, and have your company and/or organization certified on the following ISO Certifications: